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FAQ – AYTHYA SILK

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How is my package shipped?

We deliver to every country in the world directly to your home.

Our forwarding partner MBE (Mail Boxes Etc.) uses express delivery with primary carriers like FEDEX or DHL. Once the package leaves the warehouse you will receive an email with the Tracking Number, that will allow you to monitor the location of your package.

The cost of the shipping does not include possible local import duties and fees.

How long is the delivery time?

The delivery time is based on the destination address.

Estimated delivery time:

3-4 working days Italy
4-6 working days Other European countries
6-9 working days Countries outside the EU
How much is the shipping?

The system calculates the shipping cost at the moment of checkout, based on the destination address. We try to maintain lowest rates.

Right of withdrawal and refund

We are proud of the quality of our products and we trust that you will be satisfied as well.

Regardless, you have the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receiving the product and you will be reimbursed for the full amount of the goods.

How can I pay?

We accept the following forms of payment:

  1. Credit Card: your payment is 100% secure and managed by Stripe, one of the top payment methods on the market today. We accept Visa, Mastercard, American Express, Discover, JCB (Japan), UnionPay (China).
  2. PayPal: the most trusted payment option throughout the world.
  3. Bank Transfer: bank details are written in the checkout page and in the confirmation order you will receive by mail.
Is my payment secure?

Yes, we use the highest security standards.

Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your information is safe and secure.

PayPal is committed to protecting the privacy of their users. The recipient will not receive sensitive financial information like your credit card or bank account number. Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem.

If I have a question or a problem, who can I contact?

We remain at your disposal for any questions or clarifications regarding your product.

Please contact us via the live chat, or send an email to info@aythyasilk.com

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